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Last Updated: April 9, 2025
This Privacy Policy describes how Elganza (“we”, “us”, “our”, or the “Site”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from elganza.com (the “Site”) or otherwise communicate with us.
By accessing or using our Services, you agree to the terms of this Privacy Policy. Please read it carefully.
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons.
When we do, we will update the “Last Updated” date above and publish the latest version on our website.
The personal information we collect depends on how you interact with our Site and Services.
Contact details (name, address, phone number, email)
Order information (billing/shipping address, payment confirmation)
Account details (username, password, security questions)
Communication details (when you contact our support team)
We automatically collect “Usage Data” through cookies and analytics tools, which may include:
IP address, browser type, device information
Pages viewed, time spent on pages, and navigation paths
Clicks, actions, and interactions with our website or emails
We may receive limited data from:
Shopify (our platform provider)
Payment gateways (for transaction verification)
Analytics & advertising partners (to measure performance and personalize ads)
We use your personal information for the following purposes:
To fulfill orders: Process payments, ship products, manage returns/exchanges, and send order confirmations.
To communicate with you: Provide support, respond to queries, or send service updates.
To improve our services: Analyze performance, customer feedback, and optimize your shopping experience.
For marketing & advertising: Send promotional offers or personalized recommendations (only with your consent).
For security & fraud prevention: Detect and prevent unauthorized or fraudulent activities.
For legal compliance: Maintain records required by law or regulatory authorities.
We use cookies, pixels, and similar technologies to enhance user experience and improve our services.
Cookies help us remember your preferences, analyze traffic, and display relevant ads.
You can control cookie settings through your browser; however, disabling cookies may affect site functionality.
For more details about cookies used by Shopify, visit:
https://www.shopify.com/legal/cookies
We may share your information only as necessary to provide our Services:
With Shopify (for website hosting and data management)
With payment processors (for secure transaction handling)
With shipping providers (for order delivery)
With analytics and marketing partners (for advertising and site optimization)
We do not sell your personal information to third parties.
If we ever share data for marketing purposes, it is done only with your explicit consent.
Your data is securely stored on Shopify’s encrypted servers located in the USA and Canada.
We use standard security measures (SSL, encryption, and restricted access) to protect your data.
We retain your information only as long as necessary to provide our Services or comply with legal obligations.
Our Services are not intended for children under 13 years of age.
We do not knowingly collect or store data from minors.
If you believe a child has provided us with personal data, please contact us to request deletion.
Depending on your country or region, you may have the following rights:
Access: Request details about the personal data we hold about you.
Correction: Ask us to correct inaccurate or incomplete information.
Deletion: Request deletion of your data (subject to legal obligations).
Data Portability: Request a copy of your data in a portable format.
Withdraw Consent: Opt out of marketing communications at any time.
To exercise these rights, contact us at support@elganza.com.
We will respond within the timeframe required by applicable law (usually 30 days).
For Indian users, Elganza complies with the provisions of the Digital Personal Data Protection Act, 2023 (DPDP Act).
You may contact our Grievance Officer for any privacy-related concern.
Complaints will be acknowledged within 48 hours and resolved within one month.
As our operations use Shopify’s infrastructure, your personal information may be transferred and processed in countries outside your own (such as the USA or Canada).
These transfers comply with international data protection standards and contractual safeguards.
If you believe your data has been mishandled, you can:
Contact our Grievance Officer (details below).
If unresolved, you may escalate the matter to your local data protection authority or consumer forum.
If you have questions, requests, or complaints about this Privacy Policy or your personal data, please contact us:
Elganza
Grievance Officer: Akash Jangra
Email: support@elganza.com
Phone: +91-9588743513
Contact Page: https://www.elganza.com/pages/contact
