Terms of service

Terms of Service — Elganza

Last updated: April 9, 2025


Overview

This website is operated by Elganza (Elegance World). Throughout the site, the terms “we”, “us”, and “our” refer to Elganza. Elganza offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including all additional terms and conditions and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use any Services.

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you.


Online Store Terms

By using our Services, you represent that you are at least 18 years old, or the age of majority in your jurisdiction. If you are under 18, you may use this website only with the involvement of a parent or guardian.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction, including copyright laws.
You must not transmit any viruses, worms, or malicious code. Any violation of these Terms may result in termination of your access.


General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted over networks. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service or website content without our written permission.


Accuracy and Timeliness of Information

We are not responsible if information on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for decisions. Any reliance on the material on this site is at your own risk.
We reserve the right to modify the contents of this site at any time without notice. You agree that it is your responsibility to monitor changes to our site.


Modifications to Services and Prices

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part thereof) without notice.
We are not liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.


Products and Services

Certain products or services may be available exclusively online. These may have limited quantities and are subject to our Return, Exchange & Refund Policy.
We make every effort to display colors and images as accurately as possible, but we cannot guarantee that your device’s display of colors will be accurate.
We reserve the right to limit the sale of products or services to any person or region, limit quantities, and discontinue products at any time.
We do not warrant that the quality of any products or services will meet your expectations or that errors will be corrected.


Billing and Account Information

We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household, or per order.
If we make a change to or cancel an order, we will attempt to notify you by contacting the email or phone number provided.
You agree to provide current, complete, and accurate purchase and account information for all transactions.


Optional Tools

We may provide access to third-party tools that we do not monitor or control.
You acknowledge that we provide such tools “as is” and “as available” without warranties or conditions of any kind.
Any use of optional tools offered through the site is entirely at your own risk and discretion.


Third-Party Links

Some content, products, and services available through our website may include materials from third parties.
Third-party links may direct you to websites not affiliated with us. We are not responsible for the content or accuracy of any third-party sites or materials.
Please review third-party policies carefully before engaging in transactions with them.


User Comments and Feedback

If you send us creative ideas, suggestions, or materials (collectively “comments”), you agree that we may use them freely without restriction.
We are under no obligation to maintain comments in confidence, pay compensation, or respond to them.
You agree that your comments will not violate any rights of third parties, including copyright, trademark, or privacy rights.
You are solely responsible for the accuracy of your comments.


Personal Information

Your submission of personal information through the store is governed by our Privacy Policy, available here.


Errors and Omissions

Occasionally there may be errors or inaccuracies on the site related to product descriptions, pricing, promotions, shipping charges, or availability.
We reserve the right to correct these errors and update information without prior notice, including after an order has been submitted.


Prohibited Uses

You are prohibited from using the site or its content for unlawful purposes or to violate laws, infringe intellectual property rights, harass or abuse others, submit false information, upload malware, collect personal data without consent, or interfere with site security.
We reserve the right to terminate your access if you violate these prohibitions.


Disclaimer of Warranties and Limitation of Liability

Except where prohibited by law, the Service and all products provided are “as is” and “as available”, without warranties of any kind, express or implied.
Nothing in these Terms excludes liability for fraud, death, or personal injury caused by our negligence, or any liability that cannot be excluded by law. Consumer statutory rights remain unaffected.
We are not liable for any indirect, incidental, or consequential damages arising from your use or inability to use the Service or any products.


Indemnification

You agree to indemnify and hold harmless Elganza, its officers, employees, affiliates, suppliers, and service providers from any claim or demand arising from your breach of these Terms or your violation of any law or third-party rights.


Severability

If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect.


Termination

These Terms remain effective until terminated by you or us.
You may terminate them by ceasing use of our Services. We may terminate your access without notice if you breach any term.
You will remain responsible for all amounts due before termination.


Entire Agreement

These Terms, along with our Refund Policy and Privacy Policy, constitute the entire agreement between you and Elganza and supersede any prior agreements or communications.


Governing Law

These Terms and any related agreements are governed by and construed in accordance with the laws of India.
For consumers in India, disputes may be brought before the competent courts in Mahendragarh, Haryana.
Nothing in these Terms restricts your right to approach a consumer forum or regulator under applicable law.


Changes to Terms

You can review the most current version of these Terms at any time on this page.
We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. Your continued use of our site constitutes acceptance of any changes.


Contact Information

Questions about these Terms should be sent to:
Elganza (Elegance World)
Email: support@elganza.com
Phone: +91-9588743513
Grievance Officer: Akash Jangra
Complaints will be acknowledged within 48 hours and resolved within 30 days.