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Effective Date: April 9, 2025
At Elganza, we’re committed to delivering your orders quickly, safely, and efficiently. Please read our Shipping Policy carefully to understand delivery timelines and processes.
Processing Time: 1–5 business days
Estimated Delivery Time: 7–10 business days from the date of dispatch
Shipping Charges: Calculated at checkout based on product weight and delivery location
Free Shipping: Available on orders above ₹999
Note: During festive seasons, high-demand periods, or unexpected logistical issues, delivery may take slightly longer.
Some of our premium and exclusive products are imported directly from our international suppliers in the USA and China.
Processing Time: 2–5 business days
Estimated Delivery Time: 15–30 business days
Shipping Method: International tracked courier (partners may include YunExpress, DHL, or similar)
Customs & Duties: Included in the price unless otherwise mentioned
Elganza ensures that all import duties and taxes are prepaid for a smooth, hassle-free delivery experience.
Once your order has been shipped, you will receive an email or SMS with a tracking number.
Estimated delivery times are provided for reference only. Delays may occur due to customs clearance, courier issues, weather conditions, or other factors beyond our control.
Please ensure your shipping address and contact details are correct. Incorrect addresses or failed delivery attempts due to unavailability may result in reshipping charges.
If your product has not arrived within the expected time frame, please Contact Us with your Order ID.
For any shipping-related questions, reach out to our support team through our Contact Page or email us at support@elganza.com.
Name: Akash Jangra
Email: support@elganza.com
Phone: +91-9588743513
Complaints are acknowledged within 48 hours and resolved within 30 days, in accordance with the Consumer Protection (E-Commerce) Rules, 2020.
